Payment and billing details FAQ

Step 1: There are two options for making a payment directly in your account on the platform. You can either purchase a subscription to one of our plans or top up your account balance to pay for extra tools, such as Keyword Grouper, Search Engine Autosuggest, Search Volume Checker, or Parameter Checker. Click the Subscription section from the drop-down menu below your profile icon to get there.

Please, keep in mind that the money on your balance is intended solely for paying for the extra tools. This amount cannot be used to purchase a subscription plan.

Step 2: You’ll be redirected to the payment page after choosing a subscription plan or the top-up amount. Click the ‘I have a discount coupon’ button to use your promo code and paste the promo code into the window that pops up, and press Add.

The Agency pack is available to users with Pro and Business annual subscriptions. You can buy it with the main plan or separately at any time. To purchase the add-on to your subscription, go to the Agency pack section on the pricing page. After making your payment, new sections and features will open for you, and the limits will be added automatically.

Even if you deactivate a project, the keywords and backlinks in it will still be considered when calculating your account limits. To free up space, delete keywords, backlinks, or entire projects.

An Archive plan is one of our Personal, Optimum, Plus or Enterprise subscription plans that were available before the pricing update in Summer 2021. These plans do not provide access to some features like Historical data in keyword and competitive research and Organic SERP history in keyword research.

You can upgrade your subscription plan at any time. To upgrade, select “Subscription” in the settings and click “Upgrade a plan”. The system will recalculate the amount you need to pay extra, where applicable. You will see the final price on the checkout page.

The new plan will be activated instantly once you upgrade it. The system automatically calculates your unused subscription’s paid amount and subtracts it from the price of the upgrade, so you’ll only have to cover the difference when upgrading.

The total number of keywords is available for the entire account. Keywords can be distributed among different projects in any proportion. Each keyword can be checked in 5 search engines/locations within a project.

There are a few ways to buy a subscription plan:

• from your trial account “Subscription page”
• from the website Plans & Pricing page

When you select a subscription plan, you will be transferred to the checkout page where you will be able to select a payment method and submit your payment through 2Checkout – our partner billing system.

All payments are accepted via our billing partner 2Сheckout (ex.Avangate). There are more than 45 payment methods depending on the country including Visa, Mastercard, American Express, PayPal, Direct Debit, Discover/Novus, Eurocard, Wire Transfer, UnionPay and many more.

If you can’t find an appropriate payment method, please contact our Support.

All the invoices are available in the “Payments” section of your SE Ranking’s account.

You can also find your invoices and change your payment details in your 2Checkout account. 2Checkout is our billing partner. Your login details are sent to you after the first payment goes through. If you don’t remember your 2Checkout account password, please reset it.

You can cancel the subscription at any moment in one of the following ways:

1. You can cancel it directly in your account by opening the Subscription page and clicking on the Cancel subscription renewal button: 

2. You can disable automatic billing via your 2Checkout account.

2Checkout is our affiliate billing system. Your username and password will be sent to you after the first payment goes through. If you don’t remember your 2Checkout account password, please reset it.

All payments are made through our billing partner, 2Checkout. 2Checkout’s VAT policy supports the latest worldwide tax regulations. The list of countries where 2Checkout collects taxes can be found here.

To avoid paying VAT, choose to make payments as a Company and add the VAT ID into a separate field.

You can change the method of payment via your 2Checkout account.

2Checkout is our billing partner. All of your login details are sent to you after the first payment goes through. If you don’t remember your 2Checkout account password, please reset it.

All our plans are billed on a monthly basis – Optimum, Plus and Enterprise. More details on our subscription plans can be found here.

It can take up to 40 minutes to activate a subscription plan in the account.

Make sure you submitted your payment from your account or used the registered email address while checking out from the Plans & Pricing page. If you buy a plan from the Plans & Pricing page and use a different email (not the same one you used during registering), a new account will be created in the system. The login credentials will be sent to the email which was used for making payments from SE Ranking.

Please contact our support team, if you want to transfer the plan from the newly created account to the one you initially registered.

To avoid paying VAT, you need to choose to make payments as a Company on the payment page and add the VAT ID into a separate field.

If you choose PayPal as the payment method, please follow these instructions to avoid paying VAT.

According to the Terms of use, the User is notified and agrees that the Service Administration of the Service does not refund paid but unused funds, except for cases when poor, inconsistent with the Service obligations, service is delivered or as specified by the special promotion

Please contact our support team to receive additional help with refund procedure.

1. Billing is provided through our partner 2Checkout and you can disable automatic billing in your 2Checkout account.

2. Username and password were sent after the first payment, if you don’t remember your 2Checkout account password, please reset it. If you need assistance with billing details or any other questions do not hesitate to contact our support team.

3. Email notifications about upcoming renewals are sent to your email 7 days before each renewal and they also contain instructions on cancelling automatic billing.