I'm getting a 402 "Insufficient Funds" error, but my dashboard shows credits available. What's wrong?
Can I use the same API key for Data and Project endpoints?
I hit a rate limit while testing. How do I find out what limits apply to my plan?
How do I know how many credits each API call costs?
I’m seeing “Your plan does not include API credits. Upgrade your plan or top up your balance to get started.” What does it mean?
How can I track my API credit usage and see the cost of each request?
Q I'm getting a 402 "Insufficient Funds" error, but my dashboard shows credits available. What's wrong?
A This is the most common issue new customers hit. It typically means your API key hasn't been fully linked to your credits yet — this can happen right after purchase or after a plan change. Wait a few minutes and try again. If the error persists for more than 10 minutes, contact us and our support team will help resolve the issue.
Q Can I use the same API key for Data and Project endpoints?
A Yes. One API key authenticates calls to both Data and Project endpoints. Both endpoint types are served from api.seranking.com through the Data API gateway, so you don’t need a separate Project API key.
Q I hit a rate limit while testing. How do I find out what limits apply to my plan?
A Rate limits vary by plan and can be hit quickly when testing at scale. Your plan's limits are listed in the documentation. We recommend checking them before running any bulk queries so you can pace your requests accordingly.
Q How do I know how many credits each API call costs?
A Credit costs vary by endpoint. Before running large jobs, check the per-endpoint pricing in the documentation to estimate your usage. You can monitor your running credit balance in the API Dashboard at any time.
Q I’m seeing “Your plan does not include API credits. Upgrade your plan or top up your balance to get started.” What does it mean?
A It means your current subscription or balance does not include Data API credits yet. To start making calls, either upgrade to a plan that includes Data API credits or top up your account balance, then create/keep your API key. If you believe credits should already be available, contact us.
Q How can I track my API credit usage and see the cost of each request?
A You can monitor your running credit balance at any time in the API Dashboard, and per-endpoint credit costs are listed in the documentation so you can estimate consumption before large jobs.