Q I'm getting a 402 "Insufficient Funds" error, but my dashboard shows credits available. What's wrong?
A This is the most common issue new customers hit. It typically means your API key hasn't been fully linked to your credits yet — this can happen right after purchase or after a plan change. Wait a few minutes and try again. If the error persists for more than 10 minutes, contact us and our support team will help resolve the issue.
Q Can I use the same API key for Data and Project endpoints?
A Yes. One API key authenticates calls to both Data and Project endpoints. Both endpoint types are served from api.seranking.com through the Data API gateway, so you don’t need a separate Project API key.
Q I hit a rate limit while testing. How do I find out what limits apply to my plan?
A Rate limits vary by plan and can be hit quickly when testing at scale. Your plan's limits are listed in the documentation. We recommend checking them before running any bulk queries so you can pace your requests accordingly.
Q Where do I find location IDs for SERP endpoints?
A SERP endpoints require a location_id parameter. The full list of location IDs, searchable by country name, is available in the documentation. This is one of the most-asked setup questions, so we recommend bookmarking it.
Q How do I know how many credits each API call costs?
A Credit costs vary by endpoint. Before running large jobs, check the per-endpoint pricing in the documentation to estimate your usage. You can monitor your running credit balance in the API Dashboard at any time.