Availability: Trial • Core, Growth, and Enterprise plans.
Legacy plans: available on Pro and Business.
Answers to the most common questions about the AI Results Tracker — what the Rankings and Sources metrics mean, why your brand can show 0% mentions, and how prompt limits and checks are counted.
What is the difference between link presence, mention presence, and “AI answers” in Sources?
Why can a URL appear in Sources while Rankings shows “-” for the same prompt and date?
How many prompts can I track in the AI Results Tracker?
How is my AI Search usage counted — per project, per engine, or per prompt?
Why am I seeing a "limit reached" message when I add a prompt or website?
Do prompts in paused or inactive projects count toward my limit?
Which AI engines does the AI Results Tracker cover?
My export contains fewer rows than the dashboard — why?
Q Why does my brand show 0% mentions even though I can see it in AI answers?
A The most common cause is a mismatch between the brand name set up in your project and the exact way the brand appears in AI answers. Mention (and link) presence is detected by matching your configured brand name against the wording of each AI response, so a variation such as "ION" versus "ION Group" can register as no mention even when the brand clearly appears. Check that the brand name you've entered matches how it is actually written in AI answers, including common variations and any suffix form (for example "Group", "Inc.").
Matching is case-insensitive, and the mention position reported in Rankings is taken from the first brand configured for the project — so if you have entered several brands, make sure the one you are reporting on is the first in the list.
Q What is the difference between link presence, mention presence, and “AI answers” in Sources?
A They are three separate metrics, measured in different ways. They are not different views of the same event, which is why the numbers are not expected to line up.
| Metric | Where you see it | What is counted |
|---|---|---|
| Link presence / Link position | Rankings report | The links cited in the AI answer are read in order, and the position of the first link that matches your tracked project is recorded. Whether a cited URL counts as yours is decided by the project's Domain type setting. If no cited link matches, Rankings shows “-”. |
| Mention presence / Mention position | Rankings report | Whether your configured brand name appears in the mentions taken from the answer, and the position of the first match. This is name matching, not link matching — an answer can mention your brand without linking to you, and link to you without naming you. |
| AI answers | Sources report | The number of answer events — one prompt, on one engine, on one date — in which that source or domain was cited. It is counted from the citation log for every cited source, and does not depend on your project's link position at all. |
There is one more term worth separating. In the Sources report, the link indicator on a source means that source page links to your site — it is established by checking the source page itself, not by looking at the AI answer. It does not mean the AI answer cited your URL.
Q Why can a URL appear in Sources while Rankings shows “-” for the same prompt and date?
A This is expected, because the two reports answer different questions. Sources answers “which URLs were cited in this answer?” and records every cited source. Rankings answers “did my tracked project get a cited link?” and records a position only when a cited URL matches your project. Three things cause the two to diverge:
- The cited URL did not match your project. The answer cited a URL, so it is stored in Sources — but it did not match your tracked project, so Rankings recorded no link position. This is the most common case.
- Domain type is applied in Rankings, not in Sources. Your project's Domain type setting decides what counts as your URL for link matching in Rankings. The Sources report does not use it — it has its own check for whether a source page links to your site. So changing Domain type changes Rankings, and not the Sources list.
- Not every link in a Google AI Overview is a source citation. For AI Overviews, the links found in the block and the links classified as source citations are two different sets. Rankings matches against the links found in the block, while Sources stores only the ones classified as source citations — so a link can affect Rankings without ever appearing in Sources.
If Rankings looks wrong for a whole period, check the project's Domain type first — it is the setting that decides link matching for the Rankings report.
Q How many prompts can I track in the AI Results Tracker?
A You can track up to 100 prompts. This limit is shared account-wide across all your projects — it is not a separate 100 per project. To see how many prompts you're currently using, check the "Prompts" column in the "All projects" dashboard. For help narrowing a large list down to 100, see How to choose which prompts to track.
Q How is my AIRT usage counted — per project, per engine, or per prompt?
A Two separate limits apply:
- Prompt list — up to 100 prompts, counted account-wide across all projects (see above).
- Monthly checks — your plan and AI Search Add-on package each include a set number of checks per month, where 1 check = 1 prompt tracked on 1 AI engine. Tracking a single prompt across all five engines (AI Overviews, AI Mode, ChatGPT, Perplexity, Gemini) uses five checks — one per prompt, per engine.
Worked example: 20 prompts tracked on 3 engines each = 60 checks per refresh. See the AI Search Add-on article for the checks packages.
Q Why am I seeing a "limit reached" message when I add a prompt or website?
A A "limit reached" message appears when your monthly checks are used up — you won't be able to add another prompt or website until the limit renews or you upgrade to a larger package. You can also reach the 100-prompt list cap. Review your current usage in the "All projects" dashboard, then renew, upgrade, or remove prompts you no longer need.
Q Do prompts in paused or inactive projects count toward my limit?
A Yes. The 100-prompt limit is counted across all projects in your account, so prompts set up in any project reduce how many you can add elsewhere. Prompts in inactive projects are still counted — and pausing or archiving a project does not release its prompts either. Only prompts in projects you delete or remove are freed from the count. To free up slots, delete prompts you no longer need or remove the whole project.
Q Which AI engines does the AI Results Tracker cover?
A Five: Google AI Overviews, Google AI Mode, Gemini, ChatGPT, and Perplexity.
Q My export contains fewer rows than the dashboard — why?
A The export is not capped to a number of rows — it carries the state of the report you exported from. If rows look missing, check these first:
- The engine scope in the export window. The export dialog lets you export one engine or all engines. Choosing a single engine is the most common reason an export looks short.
- Active search, filters and sorting. Whatever is applied on the report when you export is applied to the export too, including a keyword search and any prompt-group selection.
- The selected period. The period is taken at the moment you request the export, not from when you opened the report.
Clear the search and filters, set the engine scope to all engines, confirm the period, and export again. If the counts still differ, contact our support team with the project, the period, the engine scope used, and both figures.