FAQ

Click “Forgot Password?” on the login page and submit the email address you used when registering your account. A new password will be sent to that email.

You will have access to the following tools and features for 14 days :

• Keyword Rank Tracker, up to 250 keywords and 5 websites;
• Backlink Monitoring (250 links);
• On-Page SEO Checker (1 report/day);
• Page Changes Monitoring (5 pages).
• SEO/PPC Research (10 reports/day);
• Marketing Plan (limited access);
• Website Audit (limited access);
• Google Analytics & Search Console integration;
• SEO Potential;
• Social Media Management and analytics;
• Report Builder;
• 3 user seats (1 seat for the account administrator and 2 additional user seats);
• Keyword Suggestions (SE Ranking internal database);
• Content Editor (2 articles).

Contact us if you want to try the following:

• Backlink Checker;
• Search Volume Checker;
• Index Status Checker;
• Parameter Checker;
• Keyword Grouper.

To continue working with platform after the 14-day trial, you will need to subscribe to the service.

If you switched to or going to switch to a subscription plan with lower limits and, as a result, your account was blocked, this means that you have added more keywords, projects or users than can be included in the new plan. To resolve this issue, you must delete extra keywords/projects/users from your account.

You will find the number of keywords/projects/users that must be removed in the notification, as shown below: 

1)   To remove a project, find it under the Projects menu and access Project settings. 

Then, click on Delete project under the General information tab.

If you don’t have any available projects under the Projects menu, please contact our support team here or via live chat for assistance.

2)   To remove extra keywords, select a project from the Projects menu, access its Settings and go to the Keywords tab. Next, check-mark the keywords that can be removed and delete them by clicking the Trash icon on the right-hand side.

3) To remove a user, navigate to the Users module via the top right menu

In the Users module, click on the bin icon to delete a user

To change your SE Ranking account login and password, go to Settings → Profile.

You can delete a previously added User account at any time. Use the top right drop down menu to navigate to Users module

In the Users module click on the red bin button

You will always see your inactive projects on the main page. You can set them to Active at any time by changing the settings.

You can import your keywords to SE Ranking from other systems that you have used in the past via our automated procedure of migrating projects with historical ranking data.

If you’ve used a tool or a system other than Rank Tracker (SEO PowerSuite), contact SE Ranking support. Our specialists will manually import all the necessary keywords for you.

If you’ve used the Rank Tracker system, follow the steps below:

1. Open Rank Tracker and choose a project.

2. Export the project: File -> Export -> Ranking History.

3. Select CSV file type with decimal comma.

4. Select whether you need to export rankings historical data. Uncheck the box “Include competitors”.

5. Select the Search Engines you need to export the data from, press “Finish” button, then save the file.

6. Proceed to your SE Ranking account. Create a new project or go to the settings of an existing one. In the project settings open “Keywords” section, select an import option “CSV with positions history from Rank Tracker application”. Specify the regions that need to be assigned to the keywords. In case the regions that you enter are not present in the project, they will be added. Upload the file that you got from Rank Tracker.

7. Press “Apply” to add these keywords to SE Ranking. Once the migration is completed, the historical data for these keywords will be available under the “Rankings” section.

Read more about how to add keywords to your project here.

The White Label feature allows you to personalize the SE Ranking platform, making it look like it’s your own SEO software. You can easily customize everything in the system – logo, interface color scheme, reports. The platform will be accessible via your domain with no hint of or association with SE Ranking. White-labeling your service adds credibility to the relationship with your customers while building a community of avid users and brand advocates. The feature is available in our pricing plans – no need to purchase it separately.

There are two ways you can delete a project from your account:

• You can go to the Projects, find the necessary project in the table and hover over it. Then, click the three dots menu, also known as the kebab menu, and choose “Delete”.
• Alternatively, you can go to the Projects, tick the checkmark next to the project you want to delete, and then click on the Trash icon that appears at the top of the websites menu.

Sure, our SEO platform can improve your website rankings under the sole condition that you use all the tools and features we offer to boost your website performance. However, the improvement of rankings depends on your efforts and capacity.

With SE Ranking, you can expand your semantic core, group your keywords, audit your website(s)to find all errors and check whether your website pages are optimized properly for certain keywords.

You can greatly benefit from using our Marketing plan that provides step-by-step instructions on how to get ranked and stay in the SERP’s top. Additionally, you can control your backlinks profile to broaden it and remove all spammy links, analyze competitor backlink profiles and find new sites to place your links, research competitor organic and paid keywords to adjust your own, as well as check your website positions to track your SEO progress.

Use our onboarding guide to start your SEO journey with SE Ranking, or schedule a live demo to learn how to navigate the platform. Subscribe to our blog to stay on top of all things SEO and online marketing, as well as to get important updates about our tools and services.

You can select the search engine and location in the project settings, under the Search Engines tab. 

You can monitor rankings for a country, city or region. Just start typing a name of the city or a zip code in the corresponding field and choose what’s needed from the offered list. Up to 5 search engines/locations can be added to a project.

More details on adding search engines and locations can be found here.

The ranking results are taken directly from search engines. We store a cached copy of the search engine results received while checking the rankings.

To make sure that each and every value is precisely correct, please click the value and it will bring up the cached copy.

Google gathers user data and customizes the results for each and everyone one of them. There are over 200 factors that define SERP results. The main ones are the previous browser search history, browser language and location. While checking the rankings, we recommend using the following tips:

• Use incognito mode. The search in the incognito tab does not take the search and browsing history into account. In Google Chrome, you can do this with the shortcut Ctrl + Shift + n or ⌘ + Shift + n for Mac OS.
• Use the Google Location Changer tool from SE Ranking. The locations you’re checking rankings for should be the same as the ones you’ve set in the project. If your current location differs, you can use the Google Location Changer tool. It allows you to see Google search results for any country, city, county, location, municipality and language.

The complete list of factors that influence search results can be found here.
If you have any questions, please contact our support team.

When you enter a query into the Google search box, the search engine will show the SERP according to your preferences and the topics you are interested in. That’s one of the reasons why the rankings you see while checking the positions in SE Ranking differ from what you see in the Google SERP. SE Ranking shows pure results that are not influenced by the user’s prior Googling history.

There are a lot of factors that influence results in your browser. Here are the basic ones:

1. Previous search history. To avoid getting personalized search results, you need to search in incognito mode.
2. Location and browser interface language. Google shows results strictly based on the user’s location (the search engine determines it by the IP and location). To help users who want to see Google’s results for other locations, we’ve developed a tool called Google Location Changer. It enables users to see search results provided by the main search engines for any country, city, county, location and municipality. Just enter a query, choose a language and a location (an IP code, for example).

All factors that can influence search results can be found in our blog.

The Backlink Monitoring module allows to track the backlinks of your website and their parameters. You can manually add all the links, import a list from Google Search Console or any .CSV file. The status of all added links will be checked automatically every week.

The Backlink Checker tool helps you discover the backlinks of any domain/URL, and, if necessary, analyze them against over 15 parameters. The tool works perfectly for the link popularity audit of any domain, including that of your competitors.

To delete backlinks, go to Backlink Monitoring tool, tick the checkmark next to the links you want to delete from the table, then choose the “Delete” option from the upper menu, as shown below.

This guide is especially important if you actively use SE Ranking’s Website Audit and On-Page SEO Checker.

The Cloudflare Firewall provides protection from vulnerabilities such as malicious incoming traffic. Sometimes, its automatic rules block our crawlers and prevents SE Ranking’s bots from crawling your website.

But you can easily remove this restriction because Cloudflare provides users with great flexibility. Just follow these steps: 

1. Log in to the Cloudflare dashboard, and select your account and domain.
2. Go to the Security section ▶️ click WAF ▶️ choose the Tools subsection 
3.  Under IP Access Rules, first enter one of SE Ranking’s IPs. The rule must be set for each IP separately.

94.130.21.184

116.202.175.208

162.55.90.109

162.55.94.176

195.201.82.119

168.119.139.232

148.251.139.87

168.119.64.236

162.55.94.175

142.132.128.37

Select an Allow action. Then for Zone, select whether the rule applies to the current website only or to all websites in the account. Then push an Add button.

Finally, do the same steps with other IPs.

That’s it! If you want to know more, go to the official Cloudflare guide.

The website audit starts automatically when you create a new project. To restart the audit, click the appropriate button in the “Website Audit” module. Also, you can set up a schedule for automatic rechecks – once per week or month in the Settings.

Since your website is checked against dozens of parameters, we can’t predict exactly how long it will take the system to complete the audit. It depends on the number of pages and images on the website, whether there is a crawl delay in the robots.txt file, as well as the internal queue in the system. You will be able to monitor the crawling process in the Website Audit module.

You will get a notification via email once the audit report has been generated.

The Website Audit scans all pages of a website and provides an analysis along with suggestions on how to fix identified problems. An example of the report can be found here.

The On-Page SEO Checker audits a certain URL and evaluates how well it is optimized for a certain query. It detects mistakes that negatively affect the given page’s search engine ranking. An example of the report can be found here.

Introduced in Summer 2021, User seats is a limit for dedicated user profiles that you can create for your client or employee to access projects and tools in your SE Ranking account. Each of our Essential, Pro and Business plans includes a limited number of users that you can add. Additional Users seats can be purchased at $20/month per user.

You can add an unlimited number of sub-users to your account. This feature is available in the following subscription plans: Optimum, Plus and Enterprise. More details about subscription plans can be found here.

As an administrator, you can grant users access to particular projects and sections. You can specify the access rights under the “Users” section.

Yes, SE Ranking has an API. It allows you to get access to almost all sections of the online platform. Plus, you can set up the API customization process with ease.

The API is included in free trial accounts and in the Enterprise subscription plan.

You can make up to 5 calls per second. We will disable access to the API for 10 minutes for accounts that regularly exceed the limit set on the number of requests that can be made per second.

The API can only be used by users with admin-level access rights. It is not available for sub-account users.

The access token will expire as soon as the user logs out.

The data received through the getTaskResults method is stored for 24 hours.

Scheduled reports are available under the Report Builder section. You can add every module to the report, personalise it by adding your logo and company name, and provide comments/explanations for each section.

SE Ranking offers an affiliate program. Join our affiliate program and get a 30% commission from every sale. All you need to do is just log in to your SE Ranking account or create a new one. For more information, please visit our Affiliate program page.

All you need to do is just log in to your SE Ranking account or create a new one. The Affiliate Program is available to all SE Ranking users. You do not need to register in any other system – everything is processed on one platform.

The Affiliate Program tab is available in all accounts, both free and paid. You will have access to the Affiliate Program module even after you account expires.

You will get a 30% commission from every sale.

For example, if a user purchased a subscription plan for $100 through your referral link, you will get paid $30 in commission. Next, the user becomes your referral and all of his subsequent payments and rebills will bring you a 30% commission.

We make commission payouts every 14 days, if the amount on the Partner’s account is no less than $50. We support various payment methods: PayPal, Webmoney or SE Ranking balance.

We present all analytical details for you in your personal account. You can easily keep track of all transactions, the number of trial account registrations, unique visitors from your referral link, and sales revenue. All the statistics are updated in real-time with no delays.

When purchasing a subscription on SE Ranking’s site

Step 1: If you already have an SE Ranking account, the first thing you need to do is sign in. Otherwise, a new account will be created upon purchasing a subscription.
Step 2: Choose a subscription based on your needs and hit the Buy now button. You’ll then be redirected to the payment page.

Step 3: Click the I have a discount coupon button, then paste the promo code into the window that pops up and press Add.

When purchasing a subscription on SE Ranking’s platform

Step 1: On the platform, you have two options: you can either purchase a subscription or top up your account balance. To get there, choose the Subscription section from the drop-down menu below your profile icon.

Step 2: Upon choosing a subscription that best suits your needs or the top-up amount, you’ll be redirected to the payment page. To make use of your promo code, click the I have a discount coupon button, then paste the promo code into the window that pops up and press Add.

An Archive plan is one of our Personal, Optimum, Plus or Enterprise subscription plans that were available before the pricing update in Summer 2021. These plans do not provide access to some features like Historical data in keyword and competitive research and Organic SERP history in keyword research.

You can upgrade your subscription plan at any time. To upgrade, select “Subscription” in the settings and click “Upgrade a plan”. The system will recalculate the amount you need to pay extra, where applicable. You will see the final price on the checkout page.

The total number of keywords is available for the entire account. Keywords can be distributed among different projects in any proportion. Each keyword can be checked in 5 search engines/locations within a project.

You can reduce the price of a plan by choosing a longer subscription period. By getting a 3-month subscription, you will get a 5% discount; 6 months – 10%, 9 months – 15%, and the annual plan brings 20% in savings.

You can also reduce the cost by changing the ranking check frequency to once every 3 days (20% off) or weekly (40% off) instead of daily.

There are a few ways to buy a subscription plan:

• from your trial account “Subscription page”
• from the website Plans & Pricing page

When you select a subscription plan, you will be transferred to the checkout page where you will be able to select a payment method and submit your payment through 2Checkout – our partner billing system.

All payments are accepted via our billing partner 2Сheckout (ex.Avangate). There are more than 45 payment methods depending on the country including Visa, Mastercard, American Express, PayPal, Direct Debit, Discover/Novus, Eurocard, Wire Transfer, UnionPay and many more.

If you can’t find an appropriate payment method, please contact our Support.

All the invoices are available in the “Payments” section of your SE Ranking’s account.

You can also find your invoices and change your payment details in your 2Checkout account. 2Checkout is our billing partner. Your login details are sent to you after the first payment goes through. If you don’t remember your 2Checkout account password, please reset it.

You can disable automatic billing via your 2Checkout account.

2Checkout is our partner billing system. Your username and password are sent to you after the first payment goes through. If you don’t remember your 2Checkout account password, please reset it.

All payments are made through our billing partner, 2Checkout. 2Checkout’s VAT policy supports the latest worldwide tax regulations. The list of countries where 2Checkout collects taxes can be found here.

To avoid paying VAT, choose to make payments as a Company and add the VAT ID into a separate field.

You can change the method of payment via your 2Checkout account.

2Checkout is our billing partner. All of your login details are sent to you after the first payment goes through. If you don’t remember your 2Checkout account password, please reset it.

When submitting your payment, choose to make payments as a Company under the Billing Information section and add the VAT ID into a separate field.

If you choose PayPal as your payment method, please follow these instructions to avoid paying VAT.

All our plans are billed on a monthly basis – Optimum, Plus and Enterprise. More details on our subscription plans can be found here.

It can take up to 40 minutes to activate a subscription plan in the account.

Make sure you submitted your payment from your account or used the registered email address while checking out from the Plans & Pricing page. If you buy a plan from the Plans & Pricing page and use a different email (not the same one you used during registering), a new account will be created in the system. The login credentials will be sent to the email which was used for making payments from SE Ranking.

Please contact our support team, if you want to transfer the plan from the newly created account to the one you initially registered.

To avoid paying VAT, you need to choose to make payments as a Company on the payment page and add the VAT ID into a separate field.

If you choose PayPal as the payment method, please follow these instructions to avoid paying VAT.

According to the Terms of use, the User is notified and agrees that the Service Administration of the Service does not refund paid but unused funds, except for cases when poor, inconsistent with the Service obligations, service is delivered or as specified by the special promotion

Please contact our support team to receive additional help with refund procedure.

1. Billing is provided through our partner 2Checkout and you can disable automatic billing in your 2Checkout account.

2. Username and password were sent after the first payment, if you don’t remember your 2Checkout account password, please reset it. If you need assistance with billing details or any other questions do not hesitate to contact our support team.

3. Email notifications about upcoming renewals are sent to your email 7 days before each renewal and they also contain instructions on cancelling automatic billing.

Trial account users are entitled to have access to the Page Changes Monitoring tool and monitor 5 pages for free.

All other SE Ranking users can use the Page Changes Monitoring tool according to their pricing plans:

If you want to extend the Page changes monitoring limits, go to the “Subscription” section and select “Extend the limit”.

Additional charges and limits

The Competitive and Keyword Research tools have a shared daily limit. For example, Essential 250 allows you to conduct up to 100 searches per day in both tools, meaning that you can look up 50 domains in Competitive Research and 50 keywords in Keyword Research.

Competitive and Keyword research tools options per subscription plan are as follows: